Web Servers Down Again

[SUM1]

As my previous topic reads, the problem has started again. It started at about 4:35pm today and is still going. It interrupted me in the middle of editing a chatbox I had posted.

[fwh-Robert]

Dear SUM1 - thanks for your message.

Please note, although the forums do provide some level of support for our customers they are not an official means of obtaining support.

We do our very best to monitor the forums for customer support requests however cannot guarentee a response. Please could you raise all such service impacting issues to support[AT]freewhosting[DOT]com. Alternatively, you can open a support ticket by visiting https://my.freewhosting.com/submitticket.php .

As my previous topic reads, the problem has started again. It started at about 4:35pm today and is still going.

As per your previous request we identified that your IP address had been blocked by our intrusion detection system due to multiple login failures to your cPanel control panel. If you could kindly provide us your IP address we will be able to check the server logs and remove this block.

[fwh-Robert]

Dear SUM1,

Further to our response above, we have found the following entry which seems to correspond to your block:

# added 82.18.203.0 on 12/22/10 16:33:01 with comment: {bfd.pure-ftpd}
82.18.203.0

Can you please confirm if 82.18.203.0 is your current IP address?

[SUM1]

My IP Address is 86.16.5.216. I am posting my problem here only because I cannot get to my client area as the same thing happens there. The problem started again. It went from 2:45pm yesterday afternoon and is still carrying on. I have captured a cmd trace route of Spikeball Union if this helps. It wouldn't expand any wider so you wont be able to see the IP addresses of the first few hops.

[fwh-Robert]

Hi SUM1,

Thank you for informing us of your current IP address.

We are pleased to inform you that your IP address has been unblocked as it was blocked due to multiple failed login attempts to your FTP account.

Going forward, for a more speedy response please feel free to e-mail support[AT]freewhosting[DOT]com. A ticket will be opened in response to your e-mail and will be dealt with by a member of our friendly support team.